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Ready Rasoi

Ready Rasoi

Cancellation & refund policy

We sell food. That single fact shapes everything on this page, so we have written it in plain words rather than legal ones.

Effective 26 August 2026. Applies to every order placed on Ready Rasoi. The version you accept at checkout is recorded with your order.

The short version

  • All food orders are final and non-refundable. Please be sure of your basket before you pay.
  • As a food business we are unable to take products back — opened or unopened — once an order has been delivered.
  • If the mistake is ours, you are always refunded in full. No arguing, no partial credits, no vouchers-instead-of-money.

Why food cannot come back

Every pack we sell is a prepared, consumable food product. The moment an order leaves with a delivery rider, it also leaves the controlled storage and handling that our licence obliges us to guarantee. However carefully a returned pack was kept, we have no way to verify how it was stored, whether it was exposed to heat or moisture, or whether the seal was disturbed — so it can never be restocked, resold or donated. It can only be destroyed.

A product that is opened — seal broken, pouch cut, contents rehydrated — cannot be returned under any circumstances. This is a food safety matter, not a commercial preference: accepting opened food back into a kitchen or warehouse is exactly what hygiene regulation exists to prevent.

For the same reason we do not accept unopened returns either, and we do not offer exchanges. This is standard treatment for perishable and consumable goods under Indian e-commerce consumer protection norms, which exempt such products from return obligations.

Once an order is placed

We start picking and packing the moment an order is confirmed, so we are unable to offer refunds, returns or exchanges for reasons on the customer's side — including a simple change of mind. We completely understand that plans change and tastes differ; with fresh food there is simply no safe way for us to take an order back. All we ask is that you glance over your basket and address once before paying.

You can still cancel an order any time before it is dispatched, though the payment is only returned when the reason sits with us. Once an order is out for delivery it can no longer be cancelled.

When you are always refunded in full

A final sale binds us just as firmly as it binds you: you paid for the right food, delivered in good condition, on time. If we fail at any of that, the full amount comes back — automatically, without you having to argue for it:

  • Your order, or part of it, went out of stock after you paid
  • Your delivery never arrived, or arrived outside any reasonable window
  • We cancelled your order for any reason on our side
  • Anything arrived damaged, leaking, opened, spoiled or otherwise not right
  • You received the wrong item
  • A payment error occurred, or you were charged twice for one order
  • Your address turned out to be outside our delivery area after payment

Something arrived damaged or wrong?

If a pack looks damaged, leaking or tampered with at the door, refuse it — the rider will take it back and the refund is automatic.

If you notice a problem after the rider has left, tell us within 24 hours of delivery: your order number, what is wrong, and a photo of the pack and its seal. Call +91 93760 95787 or write to readyrasoifoods@gmail.com. We will not ask you to send the food back — the refund is issued without a return.

How refunds are paid

Refunds always go back to the payment method you paid with — never as store credit, vouchers or cash. We initiate the refund within 48 hours of confirming the issue; banks and payment providers then typically take 5–7 business days to show it in your account.

After delivery, storage is in your hands

Every pack carries its storage and preparation instructions, along with a use-by date. From the moment an order arrives in good condition, its care passes into your hands — spoilage from storage or handling after delivery is the one thing this policy cannot cover.

This is the policy referred to by the agreement you tick at checkout. The policy version current on the day you order is stored with your order, so what binds both of us is what this page said then — not what it may say later. Questions? Get in touch before you order.

FSSAI licence 10726997000216.