Refund Policy

REFUND POLICY

Purchases made from our online store cannot be returned after purchase. However, if you receive a defective product, a product damaged during transit, an expired product, or an incorrect product, we will be happy to offer a full replacement free of charge upon receiving sufficient proof of purchase and evidence of the defect.

To process a replacement, customers must send clear photographs of the damaged, defective, incorrect, or expired product along with the order details to us at support@readyrasoi.com .

Our Quality Control team will evaluate the product for any defects related to its quality, packaging, or expiry. If the defect is confirmed, we will replace the product with a new one at no additional cost. If the product has expired for any reason, we will immediately arrange for a replacement.

If your ordered product is not delivered, you may furnish proof of purchase to support@readyrasoi.com , and we will re-dispatch the product promptly after verification.

Customers must inform us of their intent to exchange or replace a damaged, defective, incorrect, or expired product within seven (7) days of receipt. Any return or replacement requests made after this 7-day period will not be entertained.

We do not entertain third-party claims for refunds or returns.

No returns will be accepted if a customer simply does not like the product after delivery or feels it does not meet personal taste or expectations. If you are dissatisfied with your order, please email us at support@readyrasoi.com , and our customer care team will respond within 24–48 working hours. We are available Monday through Friday, 10 AM to 7 PM IST.

CANCELLATION & REFUNDS

Once an order is successfully placed and processed, it cannot be cancelled or refunded.

Refund requests will only be considered if the shipping location is not serviced by our delivery partners, if the order cannot be fulfilled due to stock unavailability, or if there is an unreasonable delay in delivering the ordered product solely attributable to us. Damaged or defective products will be exchanged strictly in accordance with our Returns & Replacement policy stated above.

Once a refund is confirmed in writing by Ready Rasoi, it will be processed within seven (7) working days and returned via the original mode of payment. Depending on your bank or financial institution, refunds may take an additional 5–7 working days to reflect in your account after initiation.

NO REFUNDS WILL BE GIVEN IN THE FOLLOWING CASES:

  • Incorrect or insufficient address provided by the customer
  • Non-availability of the recipient at the provided address
  • Refusal to accept the product at the time of delivery
  • Delivery to a person or location specified by the customer
  • Events outside our control (including force majeure circumstances)
  • If the product has been opened, consumed, or tampered with by the customer
  • Dissatisfaction due to personal taste or preference

For any further inquiries regarding our Refund Policy, please contact us at readyrasoifoods@gmail.com